Finance Operations Officer

This position is part of the finance operations team reporting to the Head of Finance Operations / Finance Operations Manager. The person will be responsible for settlements, credit control and finance operation processing on transactions with intermediaries. The role involves communicating with intermediaries and participating in finance transformation projects, such as UAT for system improvements and process optimisation within the finance operations department.

Key Responsibilities

• Manage settlement for premiums, commissions, credit control and daily finance operation processing on intermediaries for the Agency portfolio
• Establish and improve the processes of credit control for the portfolio where necessary
• Perform issuance of Notice of Cancellation and Letter of Demand and liaise with external agencies/law firms for recovery of premiums
• Propose and perform write‑off for non‑collectible premiums
• Manage reconciliation of funds received and perform inter‑system and suspense reconciliation
• Perform receipting allocation and reconciliation and liaise with internal/external stakeholders to resolve related issues
• Responsible for sending statement of account and commission advice for intermediaries
• Liaise with intermediaries and the Policy Management Team to resolve discrepancies in policy booking and premium reconciliation
• Perform processing work with data security control execution
• Manage and resolve all disputes and issues with intermediaries in collection of premiums
• Propose and establish improvements in processes and controls in the AR scope of work
• Establish SOP for AR scope of work assigned where needed
• Liaise with Business Development Teams in the management of intermediaries
• Liaise with the IT Technical Team and/or Policy Management Team to resolve discrepancies in bookings, GST and intermediary account set‑up that affect premium collection
• Ad‑hoc projects/jobs as assigned by the Head of Finance Operations from time to time
• Guide team members on finance policies and processes and handle escalated matters as the first point of escalation

Qualifications and Skills

• Tertiary education in Accountancy or Finance, or related studies such as Business Administration
• Minimum of 3 years’ experience in credit control and working experience in the insurance industry (insurance company or intermediary)
• Excellent analytical, problem‑solving and communication skills
• High level of integrity and attention to detail
• Ability to understand, elaborate and convey information clearly and effectively to the appropriate level of management (both verbally and in writing)
• Ability to identify patterns and root causes in complex data and processes to distill key issues and provide insight and resolution
• Ability to handle complex processes (closing, reporting, finance operations) including understanding of data flows
• Ability to navigate well when presented with an ambiguous and complex situation/process
• Versatile with good knowledge and understanding of Finance Operations works and processes
• AI skills (e.g. ChatGPT and Microsoft Copilot) an advantage

EEO Statement

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

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