Support Operations Lead: Customer Growth & Experience

ARKCLUB (BGM) is seeking a Customer Service Manager to oversee day-to-day support operations and lead a growing team of customer service representatives. You will define strategies to improve customer satisfaction, retention, and loyalty, acting as the voice of the customer to collaborate with product, sales, and operations teams.

You will monitor KPIs, manage scheduling, and develop SOPs and knowledge base articles to elevate the customer journey while handling escalations with professionalism.

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