Customer Experience Agent – Contact Center

DHL SUPPLY CHAIN SINGAPORE PTE. LTD. is hiring for a contact centre role on a 1 year contract at 1 Greenwich Dr, Singapore.

You will be the first point of contact, understanding both internal and external customers and prioritising high levels of satisfaction. Responsibilities include explaining solutions, taking remedial action where needed, and providing pro-active feedback to ensure ETA commitments are met, while flagging recurring service issues to supervisors.

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