Executive Assistant (Customer Experience) @ Geylang Bahru ~

Leading Utilities Group company

Duration: 1 year, extendable/convertible

Working Location: Kallang Sector (May be required to attend to issues at site (Tengah) if necessary)

Working hours: 08.30am – 6.00pm (Monday to Friday), Will be required to work beyond 6pm and during weekends when necessary, eg during peak period

About the role

Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support. Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution.

Key responsibilities

• Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support
• Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution
• Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities
• Proactively manage stakeholder communications, providing updates, managing expectations, and ensuring alignment across all parties
• Handle and resolve operational issues by working closely with relevant stakeholders and teams to achieve satisfactory outcomes
• Maintain and update accurate operational records, schedules, and reports using various IT systems tools (eg CRM systems, PowerApps etc), MS Office applications (eg. Excel etc)
• Generate regular reports and updates to support operational planning and stakeholder decision-making
• Support project coordination and process improvement initiatives to enhance service delivery and operational efficiency

About you

• Diploma
• Prior experience in stakeholder management, customer service, operations coordination, or a related role
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across different levels of the organization
• Strong coordination and problem-solving capabilities, with experience managing multiple stakeholders and resolving issues in a timely manner
• Proficient in Microsoft Excel and comfortable working with voluminous data to support reporting, tracking, and operational decision-making
• Self-motivated, adaptable, and able to work independently while managing competing priorities
• Positive, proactive, and customer-focused, with a continuous improvement mindset and a strong sense of accountability

Contact number: 81 194

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Tagged as: Excel, Project Management