Customer Success Manager – Construction

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson . Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

About The Role

This is a travel-intensive role requiring approximately 80% travel to construction project sites. Candidates must be comfortable with frequent travel and working onsite with project teams.

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

Candidates must reside within a reasonable driving distance of Houston, Dallas, or El Paso, Texas.

As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day-to-day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you’ll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you’ll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so alongside your dedicated Solution Manager, you’ll need to ensure we’re ahead of the game.

What You'll Do:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Requirements:

• 7+ years of construction experience in roles such as Project Manager, Superintendent, or Project Engineer;

OR

• relevant experience in construction technology, Customer Success Management, AEC consulting, or a related field.

• Willingness to travel is required.
• This is a travel-intensive role requiring approximately 80% travel to construction project sites. Candidates must be comfortable with frequent travel and working onsite with project teams.
• Proven ability to manage multiple projects simultaneously.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Bachelor's degree in Business, Engineering, or a related field.
• Experience in the construction or technology industry (Preferred).

If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.

A benefits package designed to support you professionally and personally:

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Employee Assistance Program (EAP)
• Commuter benefits (for eligible employees)
• Pet insurance
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

**By submitting your application, you agree that Buildots will process your personal data in accordance with

Tagged as: Data Analysis