Chief Customer Officer

For our client, we are seeking a Chief Customer Officer to join the team of a leader in the Healthcare space.

This executive will lead customer operations and service delivery across the organization, ensuring a seamless experience from implementation through ongoing support. The role will partner closely with cross-functional teams to improve efficiency, strengthen clinician retention, and elevate service quality. It is a highly visible opportunity to shape a more proactive, scalable operating model that supports growth and delivers measurable outcomes.

Location: New York, NY – US based candidates only, no visa sponsorship available

Compensation: $300,000 – $400,000 annually

Responsibilities

• Own end-to-end customer implementations across multiple stakeholders
• Ensure delivery economics are on time and on budget
• Enhance service quality and clinician retention through proactive measures
• Transform service operations from reactive to proactive
• Oversee day-to-day client operations and handoffs to critical teams
• Drive cross-functional program management initiatives

Qualifications

• 5-10 years of experience in customer operations or support leadership roles
• Proven track record in SaaS or healthcare technology at scale
• Strong background in implementing service transformation initiatives
• Experience with automation and AI in operational processes
• High emotional intelligence with an integrative leadership style
• Demonstrated ability to manage end-to-end service delivery successfully
• Proficient in strategic foresight and execution discipline

Benefits

• Comprehensive medical, dental, and vision coverage
• Employer contributions to a health savings account
• 401(k) retirement plan
• Equity incentive opportunities
• Company-wide bonus potential based on performance
• Flexible vacation policy with additional summer Fridays off
• Stipends for home office setup and wellness
• Monthly reimbursement for internet expenses
• Annual funding for learning and development opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

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