Thisroleensurestheplatformremainssecure,stable,scalable,andcompliantwithalltechnologygovernancerequirements.Thedeveloperwillleadmajortechnicalinitiatives,improveintegrationpipelines,modernizeworkflows,andbuildinternaltechnicalcapacitythroughstructuredtraininganddocumentation.
systems.
KeyResponsibilities
1.ApplicationSupport&Maintenance
Provideexpert-leveltroubleshooting,root‑causeanalysis,andresolutionofplatformissuesacrossSalesforcecore,ExperienceCloud,integrations,andcustomcomponents.
Maintainplatformstabilitybymonitoringjobs,logs,APIs,errors,governorlimits,andoverallsystemperformance.
Developandmaintainoperationaldocumentation,runbooks,SOPs,datadictionaries,workflowinventories,andsystemconfigurations.
Leadcodereviews,enforcesecurecodingstandards,andensurehightestcoverageandadherencetobestpractices.
Ownandmanagemulti‑environmentreleasecycles(Dev,QA,UAT,Staging,Prod)usingCI/CDpipelinesandversioncontrol.
Translatecomplexbusinessrequirementsintoscalable,maintainable,andcomplianttechnicalsolutions.
Design,support,andoptimizeAPI-basedintegrations,includingMuleSoftorsimilarmiddlewareframeworks.
MonitorAPIhealth,throughput,ratelimits,anderrorhandling;implementresiliencepatternssuchasretries,queueing,andpayloadoptimization.
Maintainintegrationmappingdocumentation,interfacespecifications,andversioningstrategies.
4.Security,Compliance&Governance
Ensureallworkadherestocybersecurity,identitygovernance,andsecureSDLCrequirements.
Implementandmaintainplatform-levelsecuritycontrolsincludingFieldAuditTrail,EventMonitoring,PlatformEncryption,MFA,leastprivilegeaccess,andaudits.
Supportvulnerabilityremediation,conductimpactassessments,andparticipateinarchitecturalreviews.
Maintaincomplianceinallaspectsofenvironmentmanagement,dataaccess,logging,encryption,andchangecontrol.
5.Enterprise‑ScaleOperations
Managesandboxstrategy,refreshcadence,andenvironmentalignmentacrossthedevelopmentlifecycle.
Supportplatformcontinuitythroughbackup/restorestrategies,DRplanning,andfailoverprocedurevalidation.
Conduct-periodicplatformhealthreviewsandproviderecommendationsforstability,scalability,andlong‑termoptimization.
6.Training,KnowledgeTransfer&InternalCapacityBuilding
Createdurabledocumentationincludingarchitecturediagrams,workflowmaps,deploymentguides,operationalprocedures,andtechnicalstandards.
Maplicenseassignmentstorequiredrolesandproposeadjustmentstooptimizecostandfunctionality.
Required11Years
DedicatedSalesforceexperienceRequired7Years
Required5Years
Senior-levelexperiencesupportinglarge,complexSalesforceenvironmentswithstrictSLAsandhighsecurityrequirements
Required5Years
StrongtechnicalbackgroundinAPIdesign,integrationpatterns,middleware,andenterprisedataexchange.
Required5Years
Knowledgeofsecurityhardening,identitygovernance,encryptionstrategies,andauditabilityincompliance-drivenenvironments.
Required3Years
ExtensiveexperiencewithCI/CDpipelines,automatedtesting,environmentpromotion,andDevOpspractices.
Required3Years
StrongproficiencywithSalesforcelicensemodelsandplatformoptimizationstrategies.
Required3Years
Excellentcommunicationskillsanddemonstratedabilitytotrainandmentortechnicalstaff.
Required
AdvancedSalesforcecertifications(PlatformDeveloperII,ExperienceCloudConsultant,IntegrationArchitect,Identity&AccessManagement).
Highlydesired
Backgroundinpublic-sectortechnology,regulatedenvironments,orstatewidesystemmodernizations.
Highlydesired
Experiencewithobservabilitytools,errormonitoringplatforms,andsecurecloudintegrationpatterns.
Highlydesired
FamiliaritywithSREpractices,resilienceengineering,andperformancebenchmarking.
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