Strategic Account Manager

About the Role

This is a founding customer-facing role at a seed-stage AI consumer intelligence platform, where you will own a portfolio of Fortune 500 enterprise accounts end-to-end. You will sit at the intersection of client success, product, and engineering, helping to shape the customer experience function from the ground up rather than inheriting an existing playbook.

What You’ll Do

• Own post-close relationships across a portfolio of enterprise accounts in CPG, beauty, food and beverage, and retail, driving implementation, adoption, retention, and expansion.
• Lead end-to-end onboarding and deployment, managing change management across stakeholders from the C-suite to field teams.
• Translate complex client requirements into in-app workflows and recommendations that embed durable value into the platform.
• Serve as the primary technical point of contact, troubleshooting data and integration issues and managing product feedback loops with clear SLAs.
• Build the customer experience function itself, including playbooks, onboarding standards, health metrics, and eventually a team.

What We’re Looking For

• 5 to 8 years of experience in enterprise customer success, implementation, or engagement management.
• At least 3 years managing enterprise accounts with $1M+ ACV, including demonstrated churn saves and at-risk account turnarounds.
• Proven ability to bridge technical product and engineering teams with non-technical business stakeholders.
• Familiarity with data integrations and enterprise system architecture (for example, CRM platforms, analytics and BI tools, or customer success platforms).
• Understanding of AI and ML workflows and emerging AI capabilities is a plus.
• Experience leading teams or delivering implementation initiatives at scale is a plus.
• Must be authorized to work in the United States without visa sponsorship.

Compensation & Benefits

Base salary of $110,000 to $150,000 USD annually. No visa sponsorship is available.

Location

Hybrid role based in New York, NY. Candidates must be based in or willing to work hybrid in New York.

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Tagged as: Change Management