Head of Customer Success

Head of Customer Success role at Whippy, a fast-growing AI communication platform. The candidate will personally own key customer accounts, manage a team of CSMs and Deployment Engineers, and build CS playbooks and standards. The role requires a technical background, direct management experience, and strong English communication skills.

Requirements

• Engineering or technical implementation background
• Direct management experience
• Hands-on understanding of APIs, webhooks, and integrations
• Proven ownership of complex enterprise customer relationships end to end
• Builder mentality
• Strong English communication, written and spoken

Benefits

• Competitive compensation
• Performance bonus
• Equity
• WeWork membership