Customer Experience Omnichannel Specialist

Whisker is redefining what it means to live with cats by designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. As a Customer Experience Omnichannel Specialist, you will provide top-notch service to customers via phone, chat, and email, troubleshooting Litter-Robot and Feeder-Robot issues, and collaborating with the team to devise unique solutions based on customer experiences.

Requirements

• HS Diploma or equivalent
• 3+ years of customer service experience
• Excellent verbal, written, and interpersonal communication skills
• Experience with data entry and order entry
• Ability to multitask and prioritize
• Must be a team player
• Positive and upbeat attitude
• Strong computer skills including experience with spreadsheet, documents, word processing etc
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• High degree of initiative, self-motivation and ability to motivate others
• Ability to provide a working atmosphere that is positive and productive
• Ability to establish and maintain cooperative working relationships with team members and colleagues
• Flexibility to work hours outside of shift and overtime when necessary
• Comfortable with office pets (cats, dogs)

Benefits

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day ‘pawternity’ leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program