Customer Success Manager (FMCG & Retail)

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We’re on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. As a Customer Success Manager, you’ll drive success across the APAC region by empowering clients with data-driven recommendations to optimize their strategies.

Requirements

• Scoping, communicating, and project managing customer deliverables.
• Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group.
• Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions to help them grow.
• Capturing, documenting, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, Operations and Leadership teams
• Assisting in the creation of communal resources and innovating efficient processes to surprise and delight our customers while aiding internal teams.
• Analyzing customer behavior inside & outside of our solutions in order to take action to improve customer engagement & retention.
• Leading frequent customer meetings & quarterly business reviews bolstered by proactively sourced data driven analysis.
• Working with customers and internal sales teams to grow (upsell and cross-sell) accounts, negotiating customer contracts and renewals, and collaborating with management to create corresponding amendments & statements of work.
• Proactively reaching out to customers to identify risk and assess gaps in value realization to therefore take mitigating action with the support of appropriate internal teams.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship