Customer Success Manager, Enterprise

Role Overview

The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.

What You Will Do

Partner with Product teams to create tailored customer onboarding workshops and trainings, respond to customer inquiries, conduct customer business reviews, foster customer health, identify growth opportunities, and collaborate with the marketing team.

Why It Might Be a Fit

A dynamic self-starter with 5+ years experience in customer success management within a SaaS company, experience presenting complex ideas to executive-level customers, and great organizational, project, and time management skills.

Requirements

• 5+ years experience in customer success management within a SaaS company
• 3+ years experience working with enterprise customers
• Experience presenting complex ideas in an accessible and engaging way to executive-level customers
• Great organizational, project, and time management skills

Benefits

• Comprehensive health & life benefits
• Generous and flexible time off
• Emotional and mental health support programs
• Allowances supporting nutrition, fitness, and productivity
• 401K matching
• RSUs (restricted share units)
• ESPP (Employee Stock Purchase Plan)