Manager, Customer Experience

Join Wiz as a Manager, Customer Experience to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

Requirements

• Lead, mentor, and motivate a team of CEMs working with our most strategic customers.
• Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region.
• Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts.
• Drive CEM strategy and customer deliverables to continuous grow impact of your team.
• Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption.
• Maintain and report accurate customer health and project status within region while collaborating with sales peers.
• Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success.
• Identify and activate strategies to proactively identify and grow value within accounts.
• Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations.
• Act as an escalation point for team around at-risk customers.