Partner Success Manager

We’re looking for an experienced Partner Success Manager to join our Partner Success department as the first regional hire in APAC. The role will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor, driving scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice.

Requirements

• Deep experience & track record of success in an Enterprise SaaS environment (often 8+ years, though responsibilities & results are more important than years), working in or alongside the following roles: Partner Success, Professional Services, Customer Success, Partner/Alliances/Channel Sales and/or supporting Partner functions, Software Sales, or similar roles
• Strong Professional Services experience, including some or all of the following: Building/scaling delivery practices (org design/hiring, building offerings with scope/pricing, etc) and Project management (ownership of scope/budget/timeline, oversight of delivery teams and SDLC/quality control, escalation management/project recoveries, formal certifications like PMP)
• Experience working with or within Partner organizations in an Enterprise SaaS environment, including some or all of the following: Experience managing a portfolio of global or enterprise partners (GSIs, SIs, etc), Joint Partner + Internal Professional Services co-delivery approaches/engagements
• Technical experience/background: enough technical fluency to assess delivery approaches, quality controls, and realistic staffing/timelines for integration/automation projects, Experience with hands-on software implementation, architecture design, or similar technical roles

Benefits

• Generous Paid Time Off