Senior Specialized Customer Success Manager, CLM (Evisort)

Role Overview

As a Senior Specialized Customer Success Manager for CLM (Evisort), you will work in close collaboration with the Workday account team to accelerate adoption and customer maturity against clearly defined success milestones. You will serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM.

What You Will Do

Your responsibilities will include designing and owning structured success and adoption plans, leading proactive customer engagements, and using product usage data to assess adoption and prioritize efforts.

Why It Might Be a Fit

You will have the opportunity to work with a global team united in their mission to help customers realize meaningful value from Workday’s emerging, high-impact products.

Requirements

• 8+ years of experience in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar) within complex SaaS environments
• 5+ years of experience managing customer relationships focused on adoption, value realization, and long-term success
• 1+ years of Contract Lifecycle Management (CLM) experience
• Strong experience using data and adoption metrics to assess maturity and tell a compelling value story
• Excellent verbal and written communication skills, including executive-level facilitation
• Demonstrated ability to collaborate effectively across Sales, Services, and Product

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or other retirement plan
• Stock grants
• Bonus/commission
• Paid holidays
• Flexible work arrangements
• Opportunities for professional growth and development

Tagged as: Contract Management