Scale Customer Success Manager

Role Overview

As a Scaled Customer Success Manager, you will drive platform adoption, retention, and account expansion across a high-volume customer portfolio. You will own your outcomes, from strategies to conversations that shape what we build next.

What You Will Do

You will execute scaled strategies, drive adoption and retention, uncover growth opportunities, and monitor customer health at scale.

Why It Might Be a Fit

You will have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way.

Requirements

• 2+ years of experience in Scaled Customer Success, Account Management, or customer-facing roles, ideally in B2B SaaS
• Proven track record of planning and executing digital-first customer engagement strategies
• Strong business acumen with a data-driven approach to evaluating health metrics and growth potential
• Fluent oral and written English communication skills

Benefits

• 18 calendar days of paid vacation
• 12 days of National & Festival holidays (10 fixed, 2 flexible)
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Menstrual Leave: Twelve (12) days per calendar year
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Group Medical Insurance (Employees + Dependents)
• Term Life Insurance (Rs 50,00,000)
• Personal Accident Insurance (Rs 50,00,000)
• Monthly Broadband / Internet Reimbursement (INR 1500)
• Hybrid Working Model + Complimentary Lunch & Snacks