Inside Sales Representative

The Inside Sales Representative acts as the internal first line contact for assigned customer accounts, responsible for general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes through account management and data analyzation.

Requirements

• Work to meet all established Key Performance Indicators (KPI’s)
• Represent the company professionally and courteously
• Partners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
• Effective management of all customer’s master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)
• Proactively drives account management while executing tasks to support the sales process and move opportunities forward
• Collaborates professionally with cross functional teams to identify and resolve customer issues
• Work to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability
• Follow company guidelines to establish selling prices and profit margins
• Supports in preparing continuous improvement reviews for our customers
• Work with established reporting tools for inventory review and new item additions
• Manage customer portals for demand, quote requests, and corrective actions
• Maintains and builds customer relationships to become a trusted consultative advisor
• Read and decipher customer prints to provide accurate customer quotes
• Recommend and identify internal process improvements
• Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
• Up sell products and services through weekly sales or company promotions
• Performs other duties, as assigned

Benefits

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs
• 401(k)
• Short term disability
• Long term disability
• Paid Time Off
• 10 paid holidays