Customer Experience Lead

We are looking for a Customer Experience Lead to join our Customer Management Centre, providing exceptional customer service for complex and sensitive customer issues. The role involves managing customer issues, improving delivery of Capital Infrastructure schemes, and collaborating with stakeholders to mitigate customer impact.

Requirements

• Strong IT skills, particularly Excel knowledge in regards pivot tables and basic formulas
• Self-motivation and problem-solving skills to resolve customer issues
• Strong networking and influencing skills with an ability to challenge and negotiate
• Excellent communication skills – both written and verbal
• Full UK driving licence with no more than 6 points

Benefits

• Salary from £33,990 – £42,487 per annum depending on experience
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Capital Customer Experience Lead progression plan
• 25 days annual leave plus bank holidays – plus two wellness days
• Life assurance cover of 4 times pensionable salary
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!