Manager, CRM & Loyalty Growth

Role Overview

We are looking for a Manager of CRM & Loyalty Growth to develop and advance Habit’s CRM, lifecycle marketing, and loyalty strategies. This role will translate business objectives, guest insights, and brand priorities into strategic recommendations and growth initiatives that strengthen customer relationships and drive measurable business results.

What You Will Do

Identify customer growth opportunities, develop strategies for prioritized growth initiatives, build business cases, shape CRM and lifecycle marketing approaches, develop personalization and offer approaches, support loyalty program design, launch, and ongoing management, and establish measurement frameworks.

Why It Might Be a Fit

You are equal parts customer strategist, analytical problem solver, and collaborative business partner. You can uncover meaningful customer opportunities, turn them into focused growth strategies, and lead complex initiatives from business case through launch and optimization.

Requirements

• 5-8+ years of experience in CRM, lifecycle marketing, loyalty, customer strategy, growth strategy, or a related field
• Experience developing customer engagement, loyalty, retention, or customer growth strategies that deliver measurable customer and business outcomes
• Strong knowledge of CRM, lifecycle marketing, loyalty, segmentation, personalization, offer strategy, customer retention, and customer value growth
• Ability to translate customer insights, business objectives, and performance data into strategic recommendations, initiative plans, requirements, and success measures

Benefits

• Up to 4 weeks of vacation per year plus additional sick days
• Hybrid work schedule and year-round flex day Friday
• Up to 10 Paid Holidays + 1 Floating holidays
• The company provided Recharge Days to unplug and reenergize
• Competitive bonus program for eligible roles
• Recognition-based culture
• Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100% preventative care starting on Day 1
• Healthcare and dependent care flexible spending accounts
• Employee Assistance Program available to all employees and their dependents
• Generous parental leave
• Onsite Childcare through Bright Horizons
• 401(k) benefit plan with a 6% matching contribution
• Up to 2 Paid Days to Volunteer for any non-profit or charitable organization important to you
• Access to LinkedIn Learning