Role Overview
The Customer Success organization provides a world-class experience to customers, ensuring they realize their desired outcomes and full potential. The team plays a critical role in revenue protection and growth through proactive renewal management and revenue retention strategies.
What You Will Do
As a Customer Success Manager, you will analyze lifecycle data, translate insights into clear recommendations, and proactively manage customer engagement to drive adoption, secure renewals, and protect recurring revenue.
Why It Might Be a Fit
This role requires a strong understanding of revenue retention metrics, excellent communication skills, and the ability to articulate the customer story through compelling methods. You will also be responsible for creating and project managing continuous experience improvement programs.
Requirements
- Associate or Bachelor’s degree in a related field
- Minimum of five (5) years of telecommunications industry experience
- Minimum of five (5) years in a customer success, Account Management, or similar client-facing roles
- Minimum of three (3) years of direct experience managing renewals, revenue retention, and contract negotiations
- Proven ability to develop and execute renewal strategies
- Strong understanding of revenue retention metrics
- Excellent verbal, written, and communication skills
- Ability to create and project manage continuous experience improvement programs
- Detail-oriented and highly accurate
- Proficient in Microsoft Word, Excel, PowerPoint, and Google products
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
To apply for this job please visit zayo.wd1.myworkdayjobs.com.
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