Customer Success Manager, SMB

Hybrid Full TimeNew York, New York, United StatesZocdoc

Our company mission is to give power to the patient. We are a leading healthcare marketplace that makes it easy to find and book in-person or virtual care. As a Customer Success Manager, you will be responsible for helping existing providers maximize their performance and experience on our platform.

Requirements

  • Bachelor’s degree or equivalent
  • 1-2 years of professional experience in an SDR, business development, customer success or account management role
  • Stellar communication and interpersonal skills
  • Strong attention to detail, highly organized, and a quick, curious learner
  • A high level of problem-solving and issue-resolution skills

Benefits

  • Flexible, hybrid work environment at our convenient Soho location
  • Competitive PTO
  • 100% paid employee health benefit options (including medical, dental, and vision)
  • Commuter Benefits
  • 401(k) with employer funded match
  • Corporate wellness program with Wellhub
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive paid parental leave and fertility/family planning reimbursement
  • Cell phone reimbursement
  • Catered lunch everyday along with beverages and snacks
  • Employee Resource Groups and ZocClubs to promote shared community and belonging
  • Great Place to Work Certified

To apply for this job please visit job-boards.greenhouse.io.


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