Customer Success Manager

Role Overview

6sense is seeking a Customer Success Manager to help customers get measurable value from their advertising programs and grow their use of 6sense Advertising over time. The role involves serving as a trusted advisor for a portfolio of advertising customers, guiding onboarding, activation, adoption, campaign success, value realization, and renewal readiness.

What You Will Do

The Customer Success Manager will own post-sale success for a portfolio of 6sense Advertising customers, advise customers on audience strategy, campaign structure, targeting, channel mix, budget allocation, measurement, and optimization, and drive adoption of relevant advertising capabilities.

Why It Might Be a Fit

The ideal candidate will have 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech, and strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.

Requirements

• 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech
• 3+ years of hands-on experience with digital advertising or programmatic advertising campaigns
• Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs
• Ability to build trusted relationships with practitioners and executive stakeholders and connect platform usage to measurable business outcomes
• Analytical mindset with the ability to turn campaign and account data into clear insights, recommendations, and customer-ready stories
• Proven ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional work across internal and customer teams
• Excellent communication, presentation, project-management, and stakeholder-management skills

Benefits

• Health coverage
• Paid parental leave
• Paid time-off and holidays
• Quarterly self-care days off
• Stock options
• 401K employer matching program
• Paid holidays
• Self-care days