Senior Customer Success Manager

Role Overview

6sense is seeking a Sr. Customer Success Manager to help customers get measurable value from their advertising programs and grow their use of 6sense Advertising over time. The role involves serving as the trusted advisor for a portfolio of advertising customers, guiding onboarding, activation, adoption, campaign success, value realization, and renewal readiness.

What You Will Do

Own post-sale success for a portfolio of 6sense Advertising customers, advising customers on audience strategy, campaign structure, targeting, channel mix, budget allocation, measurement, and optimization.

Why It Might Be a Fit

The ideal candidate will have 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech, with strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.

Requirements

• 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech
• 3+ years of hands-on experience with digital advertising or programmatic advertising campaigns
• Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs
• Ability to build trusted relationships with practitioners and executive stakeholders and connect platform usage to measurable business outcomes
• Analytical mindset with the ability to turn campaign and account data into clear insights, recommendations, and customer-ready stories
• Proven ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional work across internal and customer teams
• Excellent communication, presentation, project-management, and stakeholder-management skills

Benefits

• Health insurance coverage
• Life and disability insurance
• 401K employer matching program
• Paid holidays
• Self-care days
• Paid time off (PTO)
• Stock options