Account Manager

The Account Manager, Operations will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.

Requirements

• Establish and maintain strong client relationships with assigned account(s).
• Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.
• Promote a strong safety culture and safe work environment.
• Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.
• Motivate and develop the team while supporting organizational change.
• Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.
• Perform daily quality control inspections to ensure quality standards are met or exceeded.
• Adapt departmental plans and priorities to adapt to operational challenges.
• Perform time studies to optimize operational tasks, schedules, and staff allocation.
• Look for opportunities to increase revenue by providing additional or periodic services to the client.
• Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.
• Special projects and other duties as assigned.

Benefits

• Comprehensive benefits package