Customer Growth Strategy Manager | Financial Services

Role Overview

As a Customer Growth Strategy Manager, you’ll help Financial Services organizations uncover new growth opportunities, improve customer experiences, and develop strategies that create measurable business value. You’ll partner with clients to develop growth strategies across customer experience, products, marketing, digital, commerce, and service.

What You Will Do

You’ll translate business objectives into actionable roadmaps, operating models, and transformation plans. Identify and prioritize growth opportunities based on customer needs, market trends, business performance, and competitive insights. Build business cases and value realization plans that help clients make informed investment decisions.

Why It Might Be a Fit

You’ll combine strategic thinking with practical execution and delivery. You’ll be passionate about understanding customer needs and translating insights into action. You’ll simplify complex challenges and communicate recommendations in a clear, compelling way.

Requirements

• Minimum 5 years of experience in growth strategy, customer strategy, innovation, business transformation, management consulting, or a related field within Financial Services.
• Experience developing and implementing strategies that drive measurable business outcomes, including revenue growth, customer engagement, market expansion, or operational efficiency.
• Experience leading workstreams and managing teams in client-facing environments.
• Bachelor’s degree or equivalent professional experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off