Customer Value & Growth Program Manager

Role Overview

The Customer Value & Growth Program Manager will own and drive the company-wide program that ensures customers realize the value of their investment with Achievers and incrementally grow their spend with us as a result. The role requires a commercial point of view, challenges plans, contributes to thinking, and acts as a genuine partner to every function involved.

What You Will Do

The Customer Value & Growth Program Manager will own the integrated strategy, collaborate with cross-functional teams, partner with insights and research teams, translate the strategy into an executable roadmap, create a single view of what we are learning across the program, drive customer lifecycle changes, ensure customer value and incremental spend are translated into product priorities, drive new use cases that unlock budget, and run the operating model and governance.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in strategy consulting, a commercial lens on operational problems, experience building a value or return-on-investment case, experience pulling separate workstreams into one plan, strong executive communication, and strong program discipline.

Requirements

• 3+ years in strategy consulting
• commercial lens on operational problems
• experience building a value or return-on-investment case
• experience pulling separate workstreams into one plan
• strong executive communication
• strong program discipline

Benefits

• Rewards for your impact through our Recognition and Rewards program
• Health Benefits and Life Insurance Coverage
• Parental Leave Top-up
• Employer matched RRSP contributions
• Flexible Vacation
• Employee and Family Assistance Program
• Supported professional development and career growth
• Employee-Led Employee Resource Groups
• Regular events designed to build connection, belonging, and well-being
• Hybrid flexibility