Customer Experience Representative

Role Overview

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

What You Will Do

Manage inbound inquiries across all channels, book and coordinate appointments, onboard and educate members, troubleshoot technical issues, and collaborate with clinical, product, and operations teams to continuously improve the end-to-end client experience.

Why It Might Be a Fit

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. You will play a key role in onboarding members, supporting clinicians, and helping Spectrum.Life deliver seamless, human-centred healthcare experiences at scale.

Requirements

• Excellent verbal and written English communication skills
• Proficient in CRM platforms, particularly Salesforce, and ticketing systems such as HelpScout
• Comfortable working with digital communication tools
• Familiar with privacy and data protection principles
• Previous experience in a telehealth, healthcare, mental health, or allied health setting
• Experienced in managing and resolving customer complaints with empathy and discretion

Benefits

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams
• 12 Vacation Leaves
• 12 Sick Leaves
• 1 Birthday Leave
• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role