Role Overview
Work at a global outsourcer providing contact center and back office services. The role involves supporting customers and measuring performance based on key performance indicators (KPIs).
What You Will Do
The Specialist will handle support tickets, respond to customer inquiries, and measure performance based on KPIs such as reopen rate, messages sent per active hour, and individual CSAT.
Why It Might Be a Fit
The role requires a high level of customer communication output, and the Specialist will be measured on their ability to resolve customer inquiries effectively and efficiently.
Requirements
- No specific requirements mentioned
Benefits
- Award-winning global outsourcer
- Innovative and team-based work environment
- Support exciting missions in the world
To apply for this job please visit acquireai.wd102.myworkdayjobs.com.
Follow us on social media