Customer Experience Specialist

Role Overview

The Customer Experience Specialist role is to deliver a positive customer experience to our Commercial & Industrial business customers. This role will be required to manage and respond to enquiries from customers and key internal stakeholders via email and inbound/outbound calls.

What You Will Do

Develop and maintain strong relationships with existing strategic clients, serving as the primary point of contact for any service and operational issues and escalations. Collaborate closely with BDMs and operational and service teams across the business to ensure AGL delivers on its contractual obligations and exceptional levels of service and support.

Why It Might Be a Fit

Proven experience managing complex contracts and relationships within the energy industry. Strong networking skills with both internal and external stakeholders. Demonstrated ability to identify and understand customer data and processes to deliver value-added operational and service efficiencies.

Requirements

• Proven experience managing complex contracts and relationships within the energy industry
• Strong networking skills with both internal and external stakeholders
• Demonstrated ability to identify and understand customer data and processes to deliver value-added operational and service efficiencies
• Experience in handling challenging and complex customer issues and working with multiple stakeholders to deliver solutions
• Experience in SAP – advantageous
• High attention to detail and ability to work under pressure to meet tight timelines and ensure optimum customer experience
• Excellent communicator both written and verbal, and comfortable dealing with customers and stakeholders of all levels face to face