Customer Experience Specialist – English & Mandarin

Role Overview

Agoda’s Customer Support Team provides in-person, real-time help around the clock and in 38 languages. The team actively looks for ways to improve customer experience and adapts to challenges by collaborating with other teams and experimenting on everything they can.

What You Will Do

Deliver excellent customer service, manage customer needs, support customers across Agoda products, and contribute to business strategies by improving customer service through self-service initiatives.

Why It Might Be a Fit

The role requires excellent communication skills, attention to detail, and the ability to work independently and in a team environment. The ideal candidate is a high-degree of integrity and confidentiality, with a willingness to work on 24/7 rotating shifts.

Requirements

• Excellent command of spoken and written English & Mandarin
• Customer service skills
• Excellent listening skills, critical-thinker with attention to detail
• Minimum typing speed of 35 words per minute
• Willingness to work on 24/7 rotating shifts
• Ability to work independently as well as in a team environment
• Demonstrate a high degree of integrity and confidentiality
• Ability to operate in a fast-paced work environment

Benefits

• A highly diverse, multicultural work environment
• Hybrid Work Model
• Agoda staff discount on bookings
• Career development opportunities
• Supplemental medical & life insurance
• Employee well-being programs