Partner Success Manager (AMER)

Role Overview

The Partner Success Manager (PSM) owns making OEM partnerships thrive by driving adoption, running the operating cadence, and helping partners launch new services on Aiven. This is a success and expansion role, not a sourcing role.

What You Will Do

The PSM will own partner success for an AMER OEM portfolio, run Quarterly Business Reviews (QBRs), launch new services with partners, work cross-functionally, represent the partner internally, track and report on partner health, build joint success plans, and deliver partner sales enablement.

Why It Might Be a Fit

The ideal candidate will have experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment, and be comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes.

Requirements

• Experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment
• Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders
• Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes
• Working knowledge of cloud infrastructure or open-source data technologies, or the ability to build that fluency quickly
• Demonstrated day-to-day use of AI tools to research, analyze data, draft communications and reporting, and automate repeatable tasks

Benefits

• Competitive base salary + commission structure with accelerators for overachievement
• Participation in Aiven’s equity plan
• Hybrid work policy
• Equipment to set yourself up for success
• Real employer support for career growth
• Holistic wellbeing support through Employee Assistance Program
• Comprehensive health insurance options including dental and vision benefits
• Life and AD&D insurance
• Health savings account with Aiven contributions
• Short and long term disability plans
• 401(k) and Roth 401(k) retirement plans