Customer Operations Representative OTI with ITALIAN

Role Overview

As a Customer Operations Representative, you will handle customer orders, ensure compliance, and act as a liaison between customers and internal teams. You will also analyze and resolve customer issues promptly and manage customer complaints proactively.

What You Will Do

Handle standard and high-value customer orders, ensure timely and accurate invoicing, oversee complex return cases, and analyze and resolve customer issues.

Why It Might Be a Fit

You will bring professional experience in Customer Operations, fluency in English and Italian, and experience in a corporate environment. You will also have knowledge of SAP or Sales Force and Excel skills.

Requirements

• Professional experience in Customer Operations
• English + fluent ITALIAN
• Experience in corporate environment, preferably in Shared Service or GBS
• Knowledge of SAP or Sales Force, Excel skills

Benefits

• private medical care
• group insurance
• lunch card
• transportation allowance
• pension plan
• Multisport/cultural card
• Alcon products for you and your significant other