Residential Customer Experience Specialist

Role Overview

As a Residential Customer Experience Specialist at ALLO, you will be responsible for providing an excellent customer experience, processing incoming orders, and resolving service issues. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.

What You Will Do

Your day-to-day responsibilities will include processing incoming orders, completing change of service requests, receiving and initiating calls from customers, and providing an excellent customer experience.

Why It Might Be a Fit

We are looking for people who are passionate about delivering exceptional customer service, have strong communication skills, and are able to work in a fast-paced environment.

Requirements

• High school diploma or equivalent
• 1+ Year(s) of previous customer service experience, preferably over the phone
• Well-spoken communicator
• Problem solver
• Ability to learn and grasp new concepts and work through problems in a logical manner
• Ability to be self-directed, multitask and the ability to handle confidential information

Benefits

• Free internet
• Discounts on other ALLO services
• Retirement Plan with 5% match
• Health and Wellness program
• Medical, vision, and dental insurance
• Earned Time Off (ETO) program
• Sponsorships for local fundraisers and philanthropy
• Tuition Assistance