Director of Sales Operations & Performance

Job Purpose

In collaboration with the Global Account Managers (GAM) and the Business Units, the Director of Sales Operations and Performance (DSP) coordinates the Sales activity for dedicated market sector(s) and set of Global Customers in each geography to achieve annual sales ambitions in top line growth, market share and profitability.

Main Duties & Responsibilities

Market Strategy Support

• Support analysis of ALTEN and its competitors’ performance in designated market sectors
• Propose insights based on benchmarks, historical data and understanding of market trends
• Identify and escalate risks that would impact ALTEN business
• Animate a global community to share market trends and provide actionable take aways
• Provide on demand analysis of market sub-segment or Global customers
• Periodically assess list of selected Global customers

Commercial Support

• Act as Business Partner to GAM for selected accounts
• Interact with customers at senior level to support commercial activity, identify and address risk/opportunities
• Coach Managers to animate internal/external commercial rituals for Global Accounts

Sales Performance Management

• Monitor sales momentum and pipeline health
• Generate data-driven insights from CRM analytics to guide sales strategies
• Create dashboards and reports to provide visibility into key sales performance metrics
• Drive win/loss analysis and recommendations for continuous improvement of sales performance

RFI/RFQ Management

• Orchestrate RFI answer across geographies and ALTEN organizations in coordination with Bid team
• Support large RFQ for selected accounts

Sales Process and Tools

• Contribute to streamline and improve efficiency of the end-to-end sales process and tools
• Ensure central repository of documents and data to support sales activity

Lead Sales Operations Team

• Recruit, mentor and develop Sales Operations Managers and Analysts
• Set goals for the team and manage workload
• Guarantee high service level

Qualifications

• 8+ years of experience in automotive/trucking sales operations position
• Bachelor’s degree required, Master’s degree preferred
• Expertise of automotive/trucking industries
• Experience with tracking sales metrics on a CRM
• Experience working with global teams
• Experience driving and supporting day to day activities of sales personnel
• Experience supporting Bid, RFI and RFQ activities

Salary Range: $100,000-$150,000 + Bonus

Note: Due to the nature of the work, only US Persons (citizens or permanent residents) need apply for this position.

Drug Screening Requirement: As a federal contractor, ALTEN USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.