Customer Operations & Inside Sales Representative

Role Overview

We are seeking a highly organised, customer-focused Inside Sales Representative and Customer Operations professional to serve as the primary operational point of contact for assigned customers and distribution partners. In this role you will own the end-to-end customer relationship across the Lead-to-Order process — managing demand signals, order execution, escalations, and account health — working in close partnership with field sales, FAEs, and distribution partners.

What You Will Do

Key Responsibilities: Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel Drive customer intimacy through proactive engagement with procurement and planning contacts — maintaining visibility of customer demand outlook, design roadmaps, and order coverage to anticipate needs and support commercial planning.

Why It Might Be a Fit

This role is driving customer intimacy — maintaining proactive engagement with customer procurement and planning contacts, understanding demand roadmaps, and anticipating customer needs ahead of formal requests. A key focus of this role is driving customer intimacy — maintaining proactive engagement with customer procurement and planning contacts, understanding demand roadmaps, and anticipating customer needs ahead of formal requests.

Requirements

• Bachelor’s degree or equivalent experience in business, or a related field.
• 3+ years in a customer operations, inside sales, or sales operations role, with demonstrated experience owning customer issues end to end in a semiconductor, electronics, or high-tech environment.
• Familiarity with high-touch technical sales and distribution models
• Strong interpersonal skills with the ability to communicate confidently with both customers and internal teams.
• Proactive, relationship-driven, and highly organized, with a focus on customer success.
• Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.
• Strong attention to detail and process orientation
• Fluency – both spoken and written – in English and the local language of the region where the assigned customer base resides

Benefits

• Commission-eligible role
• Opportunity management, revenue forecast, order management, and customer communications