Customer Success Manager I, Global Logistics

Role Overview

Join Amazon’s Global Logistics team as a Customer Success Manager and drive transformative improvements for our diverse shipper community.

What You Will Do

Manage high-value shipper relationships, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem.

Why It Might Be a Fit

Your expertise will directly impact Amazon’s shipper success program, contributing to our mission of revolutionizing e-commerce supply chains.

Requirements

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Bachelor’s degree in Business, Operations, Supply Chain Management, Engineering, or a related field
• 1+ years experience in customer success, consulting, or supply chain management
• Demonstrated ability to manage complex customer relationships and drive measurable business improvements
• Strong analytical skills with experience in data-driven decision making and problem-solving
• Excellent communication and presentation skills, with the ability to influence stakeholders at various levels
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance
• Option for Supplemental life plans
• EAP
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave