Senior Technical Customer Solutions Manager – Emerging Products, AWS Applied AI Solutions GTM

Role Overview

As a Technical Customer Solutions Manager, you will be a trusted advisor to the customer, working at the intersection of AI, enterprise finance systems, and real-world business operations. You will own the end-to-end execution of design-partner engagements — driving delivery toward agreed success criteria, co-leading technical discovery across the customer’s finance systems landscape, and guiding implementation from early engagement through production.

What You Will Do

Key job responsibilities include Engagement Execution & Governance, Technical Discovery & Implementation, Value Realization & Business Case, Voice of the Customer, and Stakeholder Management & Communication.

Why It Might Be a Fit

The ideal candidate will have 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor’s degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave