Sr. Technical Account Manager, ES – WWPS

Role Overview

As a Sr. Technical Account Manager, you will work with customers to drive their adoption and use of AWS services, providing strategic technical guidance and advocacy to help plan and build solutions using best practices. You will work proactively to keep customers’ AWS environments operationally healthy and develop close relationships with customers to understand their business/operational needs and technical challenges.

What You Will Do

You will craft and execute strategies to drive customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, Gen/AI, and many more. You will work with customers to plan and build solutions using best practices and proactively keep their AWS environments operationally healthy.

Why It Might Be a Fit

This role requires strong technical acumen and customer-facing skills, with the ability to travel 10% or more as needed. You will be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

Requirements

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Experience in a 24×7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave