Technical Account Manager (ISV), AWS ANZ Enterprise Support

Role Overview

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.

What You Will Do

You will act as a single point of contact to Enterprise Accounts, understand your customers’ outcomes and business goals, make AWS service improvement recommendations that fit with your customer strategy and architecture, and evaluate, analyze and present periodic reviews of operational performance to customers.

Why It Might Be a Fit

You will share knowledge and innovate with some of the leading technologists around the world, work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible, and plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.

Requirements

• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development

Benefits

• Dental insurance
• Vision insurance
• Prescription insurance
• Basic Life & AD&D insurance
• Option for Supplemental life plans
• EAP
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave