Role Overview
The Customer Service Manager will lead a team to ensure a safe, high-performing operation while delivering exceptional customer experience. The role requires a goal-oriented individual with leadership experience and knowledge of company policies and procedures.
What You Will Do
The Customer Service Manager will drive operational excellence, promote safety, and establish effective relationships with team members. The role involves analyzing station data, conducting lost time conversations, and understanding corporate initiatives.
Why It Might Be a Fit
The ideal candidate will be passionate about safety, teamwork, leadership, and delivering a quality product to customers. They will be able to develop themselves through American’s leadership program and foster a culture of mutual respect and trust.
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
To apply for this job please visit career4.successfactors.com.
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