Duty Manager, Airport Customer Experience Administration – PHX

Join our American Airlines family and explore a world of possibilities, tackling challenges with flexibility and grace. As a Duty Manager, you’ll lead a team responsible for customer experience administration, including lost time, staffing, payroll, training, and team support. You’ll facilitate station training needs, oversee agent/clerk requirements, and develop and manage schedules.

Requirements

• Bachelor’s Degree in related field or equivalent experience and/or training
• 2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models
• Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams
• Ability to have exceptional organization and planning skills, with attention to detail
• Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
• Knowledge of presentation and communication skills – direct and persuasive as well as diplomatic
• Ability to have outstanding leadership and interpersonal skills
• Knowledge in Microsoft Excel, Outlook, PowerPoint and Word
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Applicable valid driver’s license as required by local authorities, if applicable

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more

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