Customer Programs Manager, Co-Marketing & Measurement

Role Overview

As a Customer Programs Manager, you will build the operational foundation for our customer marketing engine to scale. You’ll deploy resources and capital to create compelling customer stories across formats, and amplify them across both bespoke partnerships and agency-run campaigns. You’ll also own the broader customer marketing intake process and its tooling, and the system of record for how customers participate across advocacy and co-marketing.

What You Will Do

You’ll own the investment behind our customer co-marketing programs, develop and execute co-marketing plans with participating customers, and run the always-on scaled co-marketing motion. You’ll also partner with Customer Marketing, Sales, and Partnerships to decide which customers we work with and build the criteria that keep those decisions consistent.

Why It Might Be a Fit

You may be a good fit if you have experience managing co-marketing growth or partner investment programs, and are comfortable with reconciliation, forecasting, agency coordination, and stakeholder reporting. You should also have experience defining how a program gets measured and proving its impact, both to your own leadership and back to the customer in the terms they care about.

Requirements

• 7+ years in B2B SaaS marketing, including at least 3 years in customer marketing
• Partner marketing or program management experience is a strong plus
• Experience operating co-marketing or partner marketing programs at a developer-focused or AI/ML company
• Background in revenue operations or marketing analytics, and hands-on comfort in Salesforce and BI tooling
• Experience proving incremental program impact against a comparison group rather than reporting activity
• Experience standing up or owning the tooling behind a marketing program — intake forms, workflow automation, dashboards, or a customer participation database
• Comfort working closely with Sales teams and an understanding of how customer marketing supports pipeline and retention

Benefits

• Annual salary: $255,000—$320,000 USD
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues