Senior Data Analyst – Voice of Customer

Role Overview

As a Senior Data Analyst – Voice of Customer in our Customer Experience team, you’ll play a key role in supports the design and delivery of effective customer listening and journey measurement across ANZ, identifying where customer feedback is needed, undertaking discovery, and translating customer experience, insight and business needs into clear data and technical requirements.

What You Will Do

The Senior Data Analyst – Voice of Customer position is a dynamic and impactful role with a broad range of responsibilities, including shaping how ANZ listens to customers, partnering with stakeholders, and driving continuous improvement.

Why It Might Be a Fit

To grow and be successful in this role, you will ideally bring solid experience in data analysis, strong experience gathering business and data requirements, and experience working with data integrations and data pipeline requirements.

Requirements

• Solid experience in data analysis or a similar data-focused role.
• Strong experience gathering business and data requirements.
• Experience working with data integrations and data pipeline requirements.
• The ability to analyse and transform customer and operational datasets.
• Strong data management capability, including mapping, transformation and joining using e.g. SQL or Python.
• Proficient in data quality, testing, validation and quality assurance practices.
• Understanding of customer listening, journey measurement and Voice of Customer measures.
• Experience supporting survey data, sampling, customer eligibility or trigger requirements.
• Strong stakeholder engagement and communication skills, with the ability to work across programme, research, insights, business, data and technology teams.
• Experience working with enterprise technology and project delivery teams.
• Understanding of data governance and privacy requirements.
• Experience with customer experience management platforms (Qualtrics., Medallia or similar).

Benefits

• Flexible working arrangements
• Wellbeing services
• Discounts on selected products and services from ANZ

Tagged as: Data Analysis