Customer Experience Consultant

Role Overview

The Customer Service Agent is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

What You Will Do

Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.

Why It Might Be a Fit

Willingness to go the extra mile towards the customers & with focus on providing solutions.

Requirements

• Knowledge of shipping, supply chain or logistics industry preferred
• Excellent Stakeholder management-, interpersonal-, and communication-skills
• Energetic, well-organized, and self-Initiated
• Analytical and problem-solving skills
• Good process understanding & digital proficiency
• Strong Microsoft office skills
• Ability to work under pressure keeping quality in focus
• Strong cost conscious and optimization mindset