Role Overview
The Senior Customer Experience Consultant is responsible for managing and optimizing customer experience and supply chain operations for strategic customers within the FMCG and Technology verticals. Acting as a trusted advisor to customers and internal stakeholders, this role drives operational excellence, service performance, process governance, and continuous improvement initiatives to support both customer and business objectives.
What You Will Do
The successful candidate will leverage technical and functional knowledge to manage complex operational processes, resolve service challenges, influence cross-functional teams, and deliver solutions that enhance customer satisfaction and operational performance.
Why It Might Be a Fit
The individual will work independently within established guidelines, procedures, and defined areas of responsibility, exercising sound judgment to identify, evaluate, and implement effective solutions.
Requirements
- Bachelor’s degree or equivalent experience in Supply Chain, Logistics, International Business or related fields
- 2+ years in Ocean, Freight Forwarding, Logistics, Transportation, or Supply Chain
- Customer-facing role supporting strategic accounts
- KPI reporting and service review experience
- Strong problem-solving and escalation management skills
- Advanced Excel and reporting skills
- Experience coordinating across multiple functions and geographies
- Excellent communication in customer-facing environments
- Ability to operate independently and proactively
Benefits
- Health Insurance
- Paid Time Off
- 401k Match
To apply for this job please visit maersk.wd3.myworkdayjobs.com.
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