Outbound Sales Development Representative

Role Overview

The Outbound Sales Development Representative will create demos for our Account Executives (AE’s) by making outbound phone calls and sending outbound emails to our lead lists. This role will focus 80%+ of your time on outbound calls and emails to engage SMB prospects. The role requires a deep understanding of the product’s features and benefits, and the ability to engage SMB decision-makers effectively.

What You Will Do

You will make outbound calls and send emails to engage SMB prospects, help cold prospects understand the value of Applause software, build awareness and interest, set qualified demos for interested SMB prospects to meet with AEs, and facilitate pipeline growth.

Why It Might Be a Fit

This role requires strong verbal and written communication skills, the ability to engage SMB decision-makers effectively, and a proven track record of meeting or exceeding SDR quotas. You will be part of a fast-growing tech startup with an energetic culture that celebrates together.

Requirements

• 1–2+ years of experience in outbound B2B SaaS sales
• Proven track record of meeting or exceeding SDR quotas
• Strong verbal and written communication skills
• Ability to engage SMB decision-makers effectively
• Familiarity with using sales CRMs (e.g., HubSpot or Salesforce)
• Comfortable making 200+ outbound calls per day in a fast-paced environment
• Strong organizational skills and the ability to balance high activity levels with effective follow-ups
• Ability to work in a remote environment with excellent time management, a reliable internet connection, and zero noticeable latency
• Ability to work an 8-hour shift within the hours of 7 AM – 7 PM EST to support client needs and outreach strategies

Benefits

• Competitive compensation with hourly base and uncapped commissions
• 100% remote work with no office mandate
• 20 paid company holidays
• 12 PTO days annually
• Amazing colleagues
• Energetic culture that is positive and celebrates together
• Inspiring mission & software product
• Ability to grow your career at a fast-growing tech startup