Outbound Sales Development Representative

Role Overview

The Outbound Sales Development Representative will create demos for our Account Executives by making outbound phone calls and sending outbound emails to our lead lists. This role requires 80%+ focus on outbound calls and emails to engage SMB prospects. The representative will represent Applause with integrity, passion, professionalism, and a deep understanding of the product’s features and benefits. They will help cold prospects understand the value of Applause software, building awareness and interest.

What You Will Do

Set 12+ completed demos per month by making outbound calls and sending outbound emails. Help promote our booth/presence at trade shows via pre-event outreach. Create demos for Account Executives by making outbound phone calls and sending outbound emails to our lead lists.

Why It Might Be a Fit

This role requires strong verbal and written communication skills, with the ability to engage SMB decision-makers effectively. The representative will work in a fast-paced environment, making 200+ outbound calls per day. They will need to balance high activity levels with effective follow-ups and work in a remote environment with excellent time management, a reliable internet connection, and zero noticeable latency.

Requirements

• 1–2+ years of experience in outbound B2B SaaS sales
• Strong verbal and written communication skills
• Familiarity with using sales CRMs (e.g., HubSpot or Salesforce)
• Comfortable making 200+ outbound calls per day in a fast-paced environment
• Strong organizational skills and the ability to balance high activity levels with effective follow-ups
• Proven ability to work in a remote environment with excellent time management, a reliable internet connection, and zero noticeable latency
• Ability to work an 8-hour shift within the hours of 7 AM – 7 PM EST to support client needs and outreach strategies

Benefits

• Competitive compensation with hourly base and uncapped commissions
• 100% remote w/ no office mandate
• 20 paid company holidays
• 12 PTO days annually
• Amazing colleagues
• Energetic culture that is positive and celebrates together
• Inspiring mission & software product
• Ability to grow your career at a fast-growing tech startup