390-Store Sales Manager – Store

The Store Manager is responsible for the overall management and execution of operational and management functions designed to maximize sales and profitability within an assigned store location.

Requirements

• Act as a true business owner
• Drive sales to achieve and exceed financial plan
• Manage store expenses
• Ensure all funds and merchandise are handled according to Company policy and procedure
• Maintain final report accountability for store operations, associate development and financial contribution
• Effectively manage merchandise
• Provide an exceptional customer service experience to all customers
• Properly zone store for optimum selling and customer experience
• Serve as product knowledge expert to educate customers and Associates
• Hold all Associates accountable for product knowledge including features and benefits
• Successfully model the Company values; hold all Associates accountable to do the same
• Develop staff to ensure exceptional customer service through Customer Experience
• Ensure all Company policies and procedures are effectively communicated to Associates and maintained and followed in a consistent manner
• Organize work throughout the store in a manner that facilitates efficient customer service and profitable operation
• Maintain a consistent level of service to the customer by ensuring all store staffing requirements
• Process payroll in an accurate and timely manner
• Execute merchandise displays and visuals to enhance the Brand
• Place supply orders and monitor store inventory levels
• Responsible for the recruitment, interviewing and hiring and new hire orientation for Associates in your store
• Train and develop Associates to ensure bench strength, career paths and succession
• Expect and encourage full participation from Associates in meeting store goals and developing plans to do so
• Conduct Take 5’s to ensure all Associates are updated on daily Company and store communications
• Hold all Associates accountable to Ashley Stewart’s policies and procedures through coaching/counseling, coaching moments and on-going feedback
• Resolve Associate complaints and concerns, provides ongoing performance feedback, conducts formal performance and salary reviews and counsels Associates when necessary.
• Partner with DSM and HR on all training and developmental needs
• Partner with DSM and HR on disciplinary actions, coaching conversations and performance management
• Effectively manage time for self and Associates