Role Overview
The Global Success Organization is the post-sales operating system for Atlassian — the system through which every customer relationship is managed, every adoption gap is closed, and every expansion opportunity is identified and acted on. This operational leadership role is a strategic partner to the Global Head of Customer Success and the Success leadership team, helping deliver in-period performance while we build and transform for tomorrow.
What You Will Do
Key Responsibilities include Cross-Pillar Success Operations, Success Partnership & Insights, Annual Success Planning, Team Leadership, Pillar Operations, Customer Success Managers, Customer Success Architects, Global Professional Services, and Customer Success Acceleration & Transformation.
Why It Might Be a Fit
The ideal candidate blends operational rigor with a deep understanding of enterprise SaaS Success motions and thrives amid frequent change.
Requirements
- 15+ years of experience in Success or Revenue Operations, with 5+ years in a leadership capacity
- Proven success supporting large, global B2B SaaS success and services teams across all segments (e.g., SMB, Mid-Market, Enterprise)
- Deep expertise in success planning, adoption, risk management, success processes, and services
- Strong business acumen and executive presence, with the ability to influence cross-functional stakeholders and executive leadership
- Experience managing or partnering closely with Systems, Data, Partners, and Sales teams
- Passion for people leadership, coaching, and developing future leaders
- Proficiency with SQL, Salesforce, Tableau, Excel, and other GTM tools
Benefits
- health and wellbeing resources
- paid volunteer days
- equitable, explainable, and competitive compensation programs
- bonuses
- commissions
- equity
To apply for this job please visit careers-americas.icims.com.
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