Head of C2B Customer Journey – CRO & CRM

Role Overview

The Head of C2B Customer Journey will lead established teams, strengthen experimentation culture, and ensure customer insights are translated into measurable business impact. The role involves driving revenue and supplying inventory to the Retail business.

What You Will Do

As Head of C2B Customer Journey, you will bring together CRM and Conversion Optimisation under one strategic direction, lead established teams, and ensure customer insights are translated into measurable business impact.

Why It Might Be a Fit

The role offers a fast-paced environment with the opportunity to shape a strategically important customer journey and make a direct impact on business performance.

Requirements

• Strategic Leadership
• Experimentation Expertise
• Data & Technical Fluency
• Growth Product Management
• People & Stakeholder Leadership
• Operational Excellence
• AI-Enabled Delivery

Benefits

• Hybrid options
• Flexible working hours
• 30 days of vacation
• Educational budget
• Fast-paced environment
• International and diverse working environment
• Opportunity to shape a strategically important customer journey